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EMPLOYEE/LABOR RELATIONS

 

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Employee Labor Relations courses

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Managing Employee Performance and Conduct

Dealing with employee performance problems and misconduct is time consuming and a real challenge for any supervisor. Nevertheless, it is a key supervisory responsibility. When routine communication does not improve employee performance or behavior, other measures may be needed setting the stage for formal actions.

Objectives:
  • Understand the principles of corrective action and the procedural rights and obligations of the employee and employer.
  • Define the supervisorís authority and responsibilities in the day-to-day management of subordinate performance and conduct.
  • Distinguish between performance and conduct problems in order to determine an appropriate corrective approach.
  • Identify available corrective actions and communicate the most appropriate for resolving an employee performance and/or conduct problem.
  • Understand the supervisorís role when an employee challenges performance and conduct based actions.
  • Discuss and determine when a performance problem is due to a mental or physical condition and when are you required to accommodate.

The Continuing Threat of Workplace Violence
A Workshop for Employees

Workplace violence can occur anywhere and anytime. Each year in the United States, over 1 million individuals become victims of violent crime while working. In addition, over 1.8 million work days and $55 million in wages are lost.

Objectives:
  • To define employee rights, duties and legal obligations to protect themselves, co-workers and customers.
  • To learn to assess threats and appropriately respond to workplace violence.
  • To discuss Fed-OSHA and Office of Personnel Management (OPM) and other applicable local guidelines and employee assistance programs.

Preventing Workplace Violence:
A Challenge for Todayís Supervisors & Managers

Workplace violence can occur anywhere and anytime. Each year in the United States, over 1 million individuals become victims of violent crime while working. In addition, over 1.8 million work days and $55 million in wages are lost. This course will focus on the supervisor and managerís duties and legal obligations to protect employees and customers.

Objectives:
  • Learn to assess threats, conduct worksite analyses, respond to and prevent workplace violence.
  • Discuss Fed-OSHA and Office of Personnel Management (OPM) guidelines and other applicable guidance.
  • To understand employee-relations and employee assistance program considerations and the role of workerís compensation claims.

Interest-Based Problem Solving

Conventional and adversarial approaches to negotiating labor contracts or discussing workplace problems or conditions focus management and union representatives on personalities rather than issues. This workshop gives persons responsible for making or interpreting labor contracts the skills and techniques to work together constructively and succeed in making workable agreements.

Objectives:
  • To understand interest-based negotiating.
  • To practice communication skills of active listening- framing and reframing issues.
  • Recognize the differences among positions, issues and interests.
  • Learn to reach consensus.

Conflict Resolution

Workplace tensions and conflicts take a toll on morale and productivity. This course teaches the skills required to identify and understand why conflict exist in the work environment and how to intervene, resolve or cope with various situations.

Objectives:
  • Identify approaches to resolving conflict in a variety of circumstances.
  • Learn how to give constructive feedback.
  • Understand how culture, gender and personal conflict styles influence office relationships.
  • Learn techniques to intervene and control group and team situations.
  • Discuss how to deal with difficult people.
 
 

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PO Box 104 Kapaau, HI 96755 (808)884-5063 3230 Pillsbury Road, West Sacramento, CA 95691 (916) 371-0449